Hop On Shuttles
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FREQUENTLY ASKED QUESTIONS

Your Guide to a Seamless Shuttle Experience

Welcome to the Hop On Shuttles FAQ page, where we address common queries to ensure your journey with us is as smooth as possible. 
If you have questions, we have answers – explore them below to find the information you need.

Booking with us is easy!

  • Click on the Booking Form,
  • choose your desired route,
  • select your preferred date and time,
  • Complete the secure online payment.
  • We then confirm your seat instantly.

  • Hop On Shuttles operates 7 days a week. Passengers need to arrive 30 minutes prior to departure in Strand and 20 minutes prior to departure at Cape Town International Airport. We expect travel times to be between 45 and 60 minutes per trip, so please plan your shuttle accordingly. 

    Hopper lounge opens08H00
    Strand departure times04H00
     06H00
     08h45
     11H45
     14H45
     17H15
     19H45
    Airport Departure times05H00
     07H30
     10H00
     13H00
     16H00
     18H30
     21H00
    Hopper lounge closes22H00

  • Yes, you can modify or cancel your reservation. Please refer to our Cancellation Policy for details on the process and any associated fees.

  • Each passenger is allowed to have 2 pieces of luggage, including one standard 23kg piece and one carry-on (which is considered being lap-sized).

    For larger or additional items, please contact our customer support for assistance. You can contact our customer support team by sending an email to support@hoponshuttles.co.za or luggage@hoponshuttles.co.za

  • Unfortunately, we do not allow pets on board, with the exception of certified service animals.

Hop On Shuttles is committed to providing you with a reliable and enjoyable transportation experience. If you have any further questions or concerns, don’t hesitate to contact us.
Your journey with us begins with peace of mind and convenience.

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